Legal terms and conditions for using Predelo's services
These Terms of Service ("Terms") govern your access to and use of Predelo's workforce optimization and scheduling platform ("Services") provided by Predelo Pty Ltd ("Predelo," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.
If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization.
Predelo provides a cloud-based workforce optimization platform that includes:
To access our Services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorized access or security breach. We recommend enabling multi-factor authentication (MFA) for enhanced security.
You must be at least 18 years old and capable of forming a binding contract to use our Services. Our Services are intended for business use only.
You agree not to:
You retain all rights, title, and interest in your data ("Customer Data") submitted to the Services. You grant us a limited license to process Customer Data solely to provide the Services.
You are responsible for ensuring you have all necessary rights and permissions to provide Customer Data to us. You must comply with all applicable data protection laws.
We implement industry-standard security measures to protect Customer Data, as detailed in our Security page. However, you acknowledge that no system is completely secure.
We may use aggregated, de-identified Customer Data to improve our Services, train machine learning models, and provide industry insights. This usage does not identify you or your organization.
Services are provided on a subscription basis. Fees are specified in your subscription plan and are payable in advance. All fees are non-refundable except as required by law or expressly stated.
You authorize us to charge your designated payment method for all fees. If payment fails, we may suspend or terminate your access to the Services.
We may change our pricing with 30 days' notice. Continued use of the Services after the effective date constitutes acceptance of the new pricing.
All fees are exclusive of taxes. You are responsible for all applicable taxes except those based on our net income.
The Services, including all software, algorithms, designs, trademarks, and content, are owned by Predelo and protected by intellectual property laws. These Terms do not grant you any ownership rights.
We grant you a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms.
If you provide feedback, suggestions, or ideas, we may use them without obligation or compensation to you.
Our Services integrate with third-party platforms like Deputy. Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for third-party services or their availability.
We strive to maintain high availability of our Services. Specific uptime guarantees may be detailed in your subscription agreement or Service Level Agreement (SLA).
We may perform scheduled maintenance with reasonable notice. We are not liable for service interruptions due to maintenance, force majeure, or circumstances beyond our reasonable control.
These Terms remain effective until terminated by either party. Subscription terms are specified in your subscription plan.
You may terminate your subscription at any time through your account settings or by contacting support. Termination is effective at the end of your current billing period.
We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or engage in prohibited conduct.
Upon termination, your right to access the Services ceases immediately. We will retain Customer Data for 90 days to allow data retrieval, after which it may be deleted. Provisions intended to survive termination will continue to apply.
We warrant that the Services will perform materially in accordance with our documentation. This warranty does not apply to issues caused by misuse, modifications, or third-party services.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You use the Services at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREDELO'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.
You agree to indemnify and hold harmless Predelo and its affiliates from any claims, damages, losses, and expenses (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your Customer Data.
Before initiating formal proceedings, you agree to attempt to resolve disputes informally by contacting us at legal@predelo.com.
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).
We may modify these Terms at any time. Material changes will be communicated via email or through the Services. Continued use after changes constitutes acceptance.
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
These Terms, together with any subscription agreement and referenced policies, constitute the entire agreement between you and Predelo regarding the Services.
Our failure to enforce any provision does not constitute a waiver of that provision.
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